Crisis Resources

Where the following may be accessed:

Employee EFAP Assistance Information (EFAP brochure attached)

How do I access EFAP?

Access EFAP by phone, web or mobile app. For telephone, e-counselling and in-person counselling: 1-844-880-9142.

What to expect when phoning for EFAP services

Select one of the following options:
Option 1 for individual urgent or crisis assistance
Option 2 for standard appointment booking or re-booking
Option 3 for Critical Incident Response (Groups)
You will be asked a series of questions for the purposes of matching your situation to the right service and security/privacy assurance (such as your mother’s maiden name or date of birth)
For safety reasons, every caller will be asked a question assessing the possible risk of harm to themselves or others at the beginning of the call

What is the cost?

This is a 100 per cent employer covered benefit for eligible employees and their dependents.
The EFAP benefit covers the cost of short-term counseling sessions. If longer term or more specialized counseling is required, you will be referred to a community resource that you can afford.

3. Community resources

Anywhere in BC 1-800-SUICIDE: 1-800-784-2433.
Mental Health Support Line: 310-6789
Vancouver Island Crisis Line and Chat:
- Crisis Line: 1-888-494-3888
  Crisis Chat: www.vicrisis.ca
- Crisis Text: 250-800-3806

4. Employee Benefits https://www.uvic.ca/hr/pay-benefits/handbooks/index.php (e.g., clinical psychology/counselling)

5. Mental health awareness training by Dawn Schell

Is offered through the employee learning calendar. Please review the training schedule in the employee learning registration system.

6. EFAP Health and Wellness Education

On focused health and wellness topics such as sleep. Please review the training schedule in the employee learning registration system.

7. If a critical incident occurs in the workplace

8. Addictions & Substance Abuse

Additions, Alcohol and Other Substances

All support programs in Victoria Resources

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